Home
Experiences
Alliances
About Us
FAQ's
Blog
EN
Contact us
Contact us
Frequently
Asked
Questions
Don’t see the answer you’re looking for?
Get in touch
Who do I book the car with and who do I book the itinerary with?
What is the minimum lead time for a group operation?
How does the 5% discount work?
How long does a detailed proposal take after the brief?
How can I book a tour or transfer?
What does the Greenlight rental include?
When is the contract considered finalized?
When is my booking confirmed?
Do I need a 4x4 to drive in Iceland?
Is there a cooling-off period after signing?
Can I modify my booking?
What language do you assist me in?
What group sizes do you operate?
What is the cancellation policy?
Can I combine a car, an itinerary and a ready-made trip?
In which languages do you operate?
What happens in case of force majeure or bad weather?
What does a standard quote include?
What happens if I miss the meeting point or if I am late?
What services are NOT included by default?
What happens if my flight is delayed or canceled?
What is the official payment structure?
What is the pricing policy?
In what currency are payments made?
Can I pay directly on the day of the tour at the time of departure?
What if the agency does not pay the final installment on time?
In which currencies can I pay?
When are quoted prices guaranteed?
Which payment methods are available?
What is the official cancellation policy?
Do I need cash during my trip?
What if an activity is canceled due to weather?
What is the policy regarding alcohol consumption during activities?
What about force majeure cancellations?
Are minors allowed and how is transport handled?
What is Descubre Islandia responsible for?
How are tours classified in terms of difficulty?
What is Descubre Islandia NOT responsible for?
Can I bring luggage on my tour?
Under what jurisdiction is the contract governed?
What does the tour include?
What type of rooms are offered during multi-day tours?
What will be the average daily distance?
How much do extra hours with a driver/guide cost?
When do I meet my guide?
Do I need a passport or visa to book a tour?
Should I consider personal travel insurance for my trip?
How big is Iceland?
Do they speak Spanish in Iceland?
What type of power outlets are used in Iceland? Do I need an adapter?
When do shops open in Reykjavík?
What kind of food can I find in Iceland?
What kind of clothing should I bring for my trip?
What is the best time to plan my trip to Iceland?
How can I submit complaints, comments, or get more information?